[Resolved] Bol.com outage

Incident Report for Picqer

Resolved

All stock, order and shipment updates are now checked and corrected, resolving the effects of the outage of Bol.com.

Please contact support@picqer.com if any other issues still occur.

Posted Nov 12, 2024 - 11:22 CET

Update

The outage has been resolved by Bol. All updates to orders and shipments are now retrospectively checked and corrected. We are working on processing all missing stock mutations to Bol.

We will update and resolve this incident when all stock updates are applied and checked.
Please contact support@picqer.com if any other issues still occur.

Posted Nov 12, 2024 - 11:09 CET

Monitoring

Creating shipments using VerzendenviaBol (Vvb) is working again since 9:15.
BolRetailer is currently recovering, but has still elevated error levels impacting orders and stock updates.

Bol has confirmed this outage: https://developers.bol.com/en/news/large-api-incident

Posted Nov 12, 2024 - 09:29 CET

Update

The Bol outage has consequences for the creation of "VVB" shipments, pushing stock and importing new orders. We'll update you as soon as we know more.

Posted Nov 12, 2024 - 08:45 CET

Investigating

Bol.com currently has problems creating shipments and importing orders. We'll update you as soon as we know more.

Posted Nov 12, 2024 - 08:20 CET