Resolved -
This incident has been resolved.
To restore functionality, you’ll need to reauthenticate your integration between Picqer and Bol. This can be done by going to Settings > Webshops in Picqer, selecting your Bol integration, and choosing to reauthenticate. Fulfilment customers can reauthenticate their integration via the fulfillment portal in the same manner. Once reauthenticated, Picqer will automatically import all orders starting from when the issue began on wednesday.
If you experience any issues, please don’t hesitate to reach out to us.
Jan 17, 08:54 CET
Monitoring -
We’ve implemented a fix. To restore functionality, you’ll need to reauthenticate your integration between Picqer and Bol. This can be done by going to Settings > Webshops in Picqer, selecting your Bol integration, and choosing to reauthenticate. Fulfilment customers can reauthenticate their integration via the fulfillment portal in the same manner.
Once reauthenticated, Picqer will automatically import all orders starting from when the issue began yesterday.
If you experience any issues, please don’t hesitate to reach out to us. We will also notify all affected users via email.
Jan 16, 10:13 CET
Update -
We're very close to implementing a fix. We expect all Bol integrations to be restored by 10:00. From that point, re-authentication will be possible in Picqer via the webshop settings, and for fulfillment customers, through their portal. We’ll keep you updated and inform you once re-authentication is available.
Please do not create a new Bol integration in Picqer. While this might allow new orders to sync with Picqer, it will prevent you from sending VVB orders due to conflicts between multiple Picqer-to-Bol integrations. We kindly ask for your patience as we finalize the fix for existing integrations.
Jan 16, 09:24 CET
Update -
We are close to a solution and are currently evaluating the best way to implement it for all Bol integrations. We’ll keep you updated as we make progress.
Jan 16, 09:14 CET
Update -
Bol has announced that re-authenticating integrations should now resolve the issue. We are currently investigating whether we can automatically re-authenticate the integration or if manual re-authentication will be required. If manual re-authentication is necessary, it will need to be performed by the owner of the Bol account via Picqer. We will keep you updated.
Jan 16, 07:47 CET
