If you have any questions, please contact us. If you experience any blocking issues, you can reach us through the urgent contact option in Picqer: https://picqer.com/en/support/articles/contact-urgent
Jun 3, 20:38 CEST
Update -
Shopify has resolved the issue, the connectivity is fully restored. We are verifying that all data is synchronized correctly between Shopify and Picqer, and will resolve this incident afterwards.
Jun 3, 18:44 CEST
Monitoring -
Shopify is reporting recovery from the outage and we also see improved connectivity. We are now automatically syncing the missing data between Shopify & Picqer and will continue to monitor the situation closely.
Jun 3, 17:00 CEST
Orders not to appear in Picqer Shipments not to be reported back to Shopify Stock changes not to be updated in Shopify
We are monitoring the situation. As soon as Shopify resolves the issue, we will ensure all data is synchronized correctly between Shopify and Picqer.
Jun 3, 16:06 CEST
Resolved -
This issue is resolved.
May 26, 21:20 CEST
Monitoring -
The GLS service has recovered. We are monitoring the shipments and will resolve this incident accordingly.
May 26, 20:06 CEST
Investigating -
Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.
May 26, 16:52 CEST
Resolved -
This issue is resolved.
May 26, 15:15 CEST
Identified -
Service has degraded again since 14:00. GLS confirms the outage, they are working on a solution.
May 26, 14:05 CEST
Monitoring -
The GLS service has recovered since 13:45. We are monitoring the shipments and will resolve this incident accordingly.
May 26, 13:56 CEST
Identified -
Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.
May 26, 13:43 CEST